Frequently asked questions

Once your order ships we'll email you a confirmation with tracking so you can follow it to your door. You'll also find updates in your account.

UK tracked delivery is £2.49. Orders are usually dispatched within 1 working day, and delivery normally takes 2–4 working days after dispatch. These are estimates, not guaranteed delivery dates. You will receive tracking details when your order ships.

You may request a return within 14 days of receiving your order by completing the form on our Contact Us page.

Products must be unused, unopened and returned in their original packaging with all safety seals intact. For hygiene and safety reasons, we cannot accept supplements that have been opened or unsealed, unless they are faulty, damaged or incorrect.

Customers are responsible for return postage for change-of-mind returns. Approved products must be returned within 14 days of contacting us. Refunds will be processed after the returned products have been received and inspected.

This policy does not affect your statutory rights.

Consistency matters. Supplements are designed to be taken regularly as part of your everyday routine, rather than occasionally. We recommend following the directions on the label consistently and giving your routine a couple of months before deciding whether it is right for you.

Many of our supplements are suitable for vegans and vegetarians. Check the individual product page and label for its specific suitability.

Our supplements are made in the UK to the GMP code of practice.

Yes. Choose a subscription option on the product page to save 5%. The delivery frequency is shown beside each option. Vitamin D3 Gummies also offer delivery every two months, matching a 60-day supply at one gummy daily. You can skip, pause or cancel from the Subscriptions page in your account. One-time purchase is also available.

Use the form on our Contact page and we'll get back to you as soon as we can.